1. Shipping Policy

Processing Time:

• Orders are processed within 1-3 business days. During peak periods, processing may take longer.
• We do not ship on weekends or public holidays.

Shipping Methods:

• We offer standard, expedited, and international shipping options. Rates are calculated at checkout based on your location and order size.

Delivery Times:

• Domestic orders: 3-7 business days (depending on location).
• International orders: 7-21 business days.
• Please note: Delivery times may vary due to customs, carrier delays, or unforeseen circumstances.

Tracking:

• Once your order ships, you will receive a tracking number via email to monitor its progress.

Shipping Issues:

• If your package is lost or damaged during transit, please contact us at adoreessensesupport@gmail.com

Eligibility for Returns:

• Items can be returned within 14 days of receipt. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.

Non-Returnable Items:

• Gift cards, downloadable software, and sale items are not eligible for return.

Return Process:

1. Contact our support team at adoreessensesupport@gmail.com to initiate a return.
2. Once approved, ship the item back to our returns center at [return address].
3. Refunds will be processed within 7 business days of receiving the item.

Refunds:

• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges:

• If you need a different size or color, contact us for an exchange. Exchanges are subject to product availability.

Data Collection:

• We collect personal information (name, email, address, payment details) for order processing and communication purposes.

How We Use Your Information:

• To process and deliver orders.
• To improve customer service and respond to inquiries.
• To send promotional emails, if you have opted in.

Data Security:

• Your information is protected with secure servers and encryption. We do not sell, trade, or share your information with third parties except as required for order processing (e.g., shipping providers).

Your Rights:

• You may request access to your personal data or ask for its deletion at any time by contacting adoreessensesupport@gmail.com